Return Policy
In My Wife, queremos que estés completamente satisfecho con tu compra. Si por alguna razón no estás conforme con tu pedido, te ofrecemos una política de devoluciones dentro de los siguientes términos:
Plazo de Devolución
- Tienes 15 días naturales desde la recepción del pedido para solicitar una devolución.
- No aceptamos devoluciones fuera de este plazo.
Condiciones para la Devolución
- El producto debe estar sin usar, en su estado original y con el embalaje intacto.
- Es obligatorio presentar la factura o el número de pedido como prueba de compra.
Returns within Spain (Peninsula)
- España Peninsular: La devolución tiene un coste de 4,95€, que se descontará del importe a reembolsar. Escríbenos a info@mywifestyle.com para recibir la etiqueta de devolución.
- Outside mainland Spain (Balearic Islands, Canary Islands, Ceuta, Melilla or international): The customer will assume the full cost of return shipping. Please contact us in advance for instructions.
Devoluciones fuera de España
If the order was placed outside Spain, the buyer will be responsible for the return shipping costs. Please be sure to contact us before shipping so that we can provide you with the correct instructions.
Devoluciones no autorizadas
If you make a return without contacting us first to receive the return label, we will not be responsible for the costs or the process. Any returns made without the label provided by us will not be refunded.
Products not accepted for return
For reasons of hygiene and safety, we do not accept returns of the following products:
- Gift cards
- Jewellery as earrings
- Products for personal use
Status of returned goods
If a product is returned in poor condition, we will first assess whether the damage is due to the transporte por parte de la empresa de logística o si fue un error en el proceso de devolución. All returns will be reviewed before a refund is approved.
Once we have reviewed the item, we will notify you of the status of your return. If approved, the refund will be processed and the money will be credited to your account within 3 to 7 working days, depending on the bank.
Exchanges due to manufacturing defects
If the product has a manufacturing defect, you can request an exchange. But we do not cover accidental breakage, such as knocks, breakage due to pulling, snagging. For exchanges, please contact us by sending an email to info@mywifestyle.com to provide you with the return label of the defective product.
Contact
If you have any questions or need more information about the return process, please do not hesitate to contact us at contactarnos al correo: info@mywifestyle.com